What happens if a doordash driver takes the food

Everyone who likes to eat take-out food in the comfort of their home knows the food delivery company, DoorDash. It’s a good alternative to cooking at home or going outside to eat. However, DoorDash has a business model in which it lets local drivers who are called “Dashers” deliver the food to customers. DoorDash drivers are independent individuals who aren’t necessarily employees of DoorDash; rather, they are assigned individuals by DoorDash, who are voluntarily delivering food with their vehicle to earn some extra cash. While that’s the case, many wonder whether DoorDash drivers ever steal food or not. We did the research for you, and in this article, we will be answering the question of whether DoorDash drivers ever steal your food.

To answer simply, we would have to say no. DoorDash drivers generally don’t steal your food since they are delivering food for the purpose of earning money. Dashers understand that if they come across a complaint from customers, they will get into trouble which can affect their work. This comes to say that such behavior is rare to come across. However, it is seen in some cases that such things can occur. In this article, we will help you understand what to do in such a situation.

Can DoorDash Drivers Steal Your Food?

DoorDash drivers obviously don’t have the right to steal your food. However, when the business model of DoorDash is considered, it is a possibility. Since the drivers are independent individuals who aren’t necessarily employees of DoorDash, it is possible that you can come across such a situation. 

Have DoorDash Drivers Ever Stolen Food From Customers?

Although it isn’t a situation that occurs often, according to some customers, DoorDash drivers have indeed stolen food from customers. Some customers complain about their orders taking too long to arrive or their orders being canceled whilst they have been waiting for almost an hour or so. 

How To Understand DoorDash Drivers Are Stealing Your Food?

According to the experience of some customers, if you have waited more than an hour for your order and if the DoorDash driver seems to be near the area of your location and has canceled your order, you have the right to be suspicious. If no extraordinary event has happened to the driver, and they have canceled your order although they seem to be 5 minutes away from you, you can think that your food is being stolen. However, before accusing the driver of such a thing, you should probably consider contacting the restaurant you ordered from just to clear things up.

What To Do When Your Food is Stolen from a DoorDash Driver?

If you are sure that something is up with your order and are in doubt that it will arrive, the first thing you should do is contact DoorDash. You should report the incident under-delivery issues on DoorDash’s website or app and state that your order didn’t arrive. If your suspicions are towards the Dasher stealing your food, then you might want to contact the restaurant and ask if your order was picked up when it was picked up, and whether it returned to the restaurant or not. If your problem continues to exist, then you can report the Dasher on DoorDash. DoorDash allows its customers to file complaints and give feedback on deliveries. You should note that you have the right to file a complaint even if your order arrived; just not in the way you wanted it to. For example, if you feel some of your food is missing or something is wrong with the delivery, you can still file a report.

Frequently Asked Questions

• Do DoorDash Drivers Steal Food?

Although it is a rare case, Dashers can sometimes steal your food.

• How Do DoorDash Drivers Steal Food?

They can cancel your order and you might never get your order. Another possibility may be that they might snitch some food off your order.

• Why Do DoorDash Drivers Steal Food from Customers?

There really isn’t any direct answer to this question. They may just be hungry and in need of food; however, that is probably rarely the case.

• Are You Able to Learn the Name of Your Delivery Driver?

Yes, you can learn the name of your Dasher from the DoorDash website or app.

• Does DoorDash Give You a Refund If Your Food Gets Stolen?

Yes, it is known that DoorDash does give a refund to those orders which appear to be stolen or snitched. You will have to contact DoorDash and not the restaurant you ordered from since DoorDash is responsible for the delivery system. You can either file a report or directly call DoorDash and reach their customer services. 

A study conducted by US Foods found that nearly 30% of drivers for food delivery services admitted to stealing a bite of food from their customer's order. Bloomberg via Getty Images hide caption

A study conducted by US Foods found that nearly 30% of drivers for food delivery services admitted to stealing a bite of food from their customer's order.

The smell of a mouthwatering meal is hard to ignore — especially when it belongs to someone else. At least that's the suggestion of a recent study that found nearly 30% of drivers are snacking from the food they're responsible for delivering.

The survey conducted by US Foods, which supplies food to restaurants, gathered information from about 500 food delivery drivers and more than 1,500 customers in America who order through apps such as DoorDash, Postmates, Grubhub and UberEats.

Respondents ranged from 18 to 77 years old, with a median age of 31. Drivers who reported working for at least one food delivery app had a median age of 30. In an effort to better understand the process of ordering and delivering meals, the company asked both groups about their "habits and pain points."

Of the drivers surveyed, 54% admitted to being tempted by the smell of a customer's food, and about half of those people actually took a bite.

"We're sorry to report that sometimes, impulse gets the best of deliverers, and they violate their sacred duty by taking some of the food!" US Foods said in a statement.

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When asked if they minded if their driver snagged a few fries, the average customer response was an 8.4 out of 10 — 1 represented "no big deal" and 10 signified "absolutely unacceptable."

To remedy the problem, 85% of customers recommended adding tamper-evident labels or packaging, which commonly comes in the form of a sticker seal.

Some delivery services already have strategies in place.

Postmates told NPR that food-tampering cases account for less than 0.06% of the reports it receives. The delivery service, however, still requires "each person who completes a delivery using Postmates to expressly agree that all food and goods delivered will arrive in a tamper-free form and in compliance with all applicable food health and safety laws."

In an online chat, a Grubhub representative said if a customer suspects that some of the food is missing, the company will potentially open an investigation and make a refund.

UberEats and DoorDash haven't responded to NPR's request for comment.

In its delivery guidelines, UberEats said it will deactivate any account with fraudulent activity or misuse, including "claiming to complete a delivery without ever picking up the delivery item; and picking up a delivery item but not delivering it in full."

Doordash directs its drivers to not open food containers or tamper with the order in any way. If a customer suspects food tampering, the company states it will deactivate the driver's account.

Overall, restaurant food-delivery services are a growing business, transforming the way people receive their meals.

In 2018, UBS found that on average, food delivery platforms were in the top 40 most-downloaded apps in major markets.

"We think it's possible that by 2030 most meals currently cooked at home will instead be ordered online and delivered from restaurants or central kitchens," according to UBS.

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