How much is chick fil a delivery fee

A proposed class action lawsuit alleges Chick-Fil-A has misleadingly advertised free or low-cost delivery during the COVID-19 pandemic despite imposing a hidden delivery charge by way of inflated food prices.

The 17-page case states that although Chick-Fil-A promises free or low-price delivery, the fast food giant fails to disclose that food prices for delivery orders are marked up by “a hefty 25-30%.” According to the case, this upcharge makes Chick-Fil-A’s promise of free or low-price delivery “patently false” given the markup is essentially a hidden delivery cost.

“In short, the ‘Delivery Fee’ is not actually $2.99 or $3.99,” the complaint argues. “The actual ‘Delivery Fee’—the extra charge for having food delivered as opposed to picking it up—is the listed ‘Delivery Fee’ plus the hidden food markup applied exclusively to delivery orders. Chick-fil-A does not inform consumers the true costs of its delivery service and it misrepresents its ‘Delivery Fee’ as $2.99 or $3.99, when in fact that cost is actually much higher.”

The lawsuit claims that Chick-Fil-A’s allegedly misleading delivery costs have tricked customers into making online food purchases they otherwise would not have made.

According to the case, the defendant first offered delivery services in 2019 for a “transparent delivery fee” of $4.99. At that time, menu prices were the same regardless of whether an order was placed for pickup or delivery, the suit relays.

Per the case, the COVID-19 pandemic created for Chick-Fil-A an “opportunity for exploitation.” The lawsuit says the restaurant began advertising “free,” $2.99 or $3.99 delivery fees in order to compete in what became an overcrowded delivery market. Unbeknownst to customers, however, Chick-Fil-A also began to raise menu prices by 25 to 30 percent for delivery orders only as a means to cover costs and generate a profit, the case alleges.

Per the suit, this “manipulation” of pricing was never disclosed to customers, and it was “impossible” for them to discover the markup themselves given Chick-Fil-A’s app and website were designed to show menu prices only after a customer chooses between delivery and pickup, the case says.

“Instead of fairly and transparently disclosing this change to its customers—who were already under tremendous stress from the pandemic—Chick-fil-A chose to operate in the shadows,” the complaint reads. “It continued to make a clear promise that the total, marginal cost of having food delivered versus picking it up in store was represented by a new FREE or $2.99 or $3.99 Delivery Fee. But because it secretly inflated menu prices on delivery orders only, and never informed customers of this policy, it misrepresented the true cost of delivery.”

The case charges that “hundreds of thousands” of Chick-Fil-A customers have been duped by the fast-food company’s alleged misrepresentations regarding the cost of delivery.

The lawsuit looks to cover anyone in Florida who, within the applicable statute of limitations period and until the date of class certification, ordered food delivery through the Chick-Fil-A mobile app or website and was assessed a higher delivery charge than represented.

The suit was initially filed in Miami-Dade County Circuit Court on May 19 before being removed to Florida’s Southern District Court on June 21, 2022.

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• Chick-fil-A hikes food prices for delivery orders, according to a lawsuit.
• The plaintiffs said that customers had to pay prices up to 30% higher as well as a delivery fee.
• By raising prices, Chick-fil-A "deceives" customers, they said.

Two Chick-fil-A customers have accused the fast-food restaurant of "secretly" hiking up food prices for delivery orders.

Aneisha Pittman, from Newark, New Jersey, and Susan Ukpere, from the Bronx, New York filed a class-action lawsuit on September 28 which said that the chain "deceives" customers by misrepresenting its delivery prices. The New York Post first reported on the filing.

Chick-fil-A did not immediately respond to a request for comment.

Like other restaurants, Chick-fil-A has been promoting its delivery service throughout the pandemic. It usually advertises its delivery fee as $2.99 or $3.99, according to the lawsuit.

"These representations, however, are false, because that is not the true cost of having food delivered by Chick-fil-A," Pittman and Ukpere wrote in the lawsuit.

"On delivery orders only, Chick-fil-A secretly marks up food prices for delivery orders by a hefty 25-30%," they said.

Insider reported last July that chains including McDonald's, Chick-fil-A, and Starbucks had been raising menu prices for delivery orders through third-party delivery services. Investment service Gordon Haskett analyzed 25 chains and found that Chick-fil-A had the highest delivery pricing premium, with menu prices 29.8% higher for delivery compared to pickup.

Insider's Kate Taylor found last July that a Chick-fil-A chicken sandwich from a restaurant in Brooklyn, New York, cost $5.29 if ordered for pickup, compared to $6.85 if ordered via Doordash, Grubhub, and Uber Eats, about a 30% increase. In Rochester, New York, the same chicken sandwich costs $4.45 for pickup or $5.50 for delivery through DoorDash and Uber Eats, a 24% markup.

In the new lawsuit, the plaintiffs said that Chick-fil-A doesn't tell customers during the ordering process that its delivery service has higher menu prices.

"This hidden delivery upcharge makes Chick-fil-A's promise of low-cost delivery patently false," they said.

Pittman and Ukpere accused the chain of "obscuring" its true delivery costs and said it "deceives" customers into ordering food that they otherwise wouldn't.

They said they had ordered food for delivery on Chick-fil-A's website and later found out that the menu prices were higher than if they'd ordered it in-store or online for pickup. Both plaintiffs said that if they had known about this, they wouldn't have made the purchase, chosen another method for getting their food from Chick-fil-A, or ordered from another provider.

Other restaurants also charge higher prices for delivery, which is acknowledged in the suit, but the filers say that chains like Del Taco or El Pollo Loco "fairly and prominently represent their true delivery charges," unlike Chick-fil-A.

In the lawsuit, Pittman and Ukpere said they were also representing other Chick-fil-A customers who ordered food delivery through Chick-fil-A's app or website "and were assessed higher delivery charges than represented."

They said that they were seeking compensatory and punitive damages as well as a jury trial.

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