Blue cross blue shield of north carolina customer service number

Blue cross blue shield of north carolina customer service number

Blue Cross and Blue Shield of North Carolina

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Updated Sep 9, 2022

United States

  • United States

Any Experience

  • Any Experience
  • 0-1 Years
  • 1-3 Years
  • 4-6 Years
  • 7-9 Years
  • 10-14 Years
  • 15+ Years

$41,375/yr

Total Pay

$39,592/yrBase Pay

$1,783/yrAdditional Pay

$30K$57K

Most Likely Range

Possible Range

The estimated total pay for a Customer Service Representative at Blue Cross and Blue Shield of North Carolina is $41,375 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $39,592 per year. The estimated additional pay is $1,783 per year. Additional pay could include bonus, stock, commission, profit sharing or tips. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role.

How accurate does $41,375 look to you?

Your input helps Glassdoor refine our pay estimates over time.

Related Searches: All Customer Service Representative Salaries | All Blue Cross and Blue Shield of North Carolina Salaries

Current Job Openings for a Customer Service Representative at Blue Cross and Blue Shield of North Carolina

Blue Cross and Blue Shield of North Carolina Salary FAQs

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Blue Cross and Blue Shield of North Carolina Benefits

  • Work From Home  (28 comments)

    “Offers Hybrid working and remote working”

  • 401K Plan  (23 comments)

    “9 percent matching contribution with 6 percent employee contribution”

See all Benefits

Need to reach us? We want to make it easy for you to get the information you need, depending on your situation.

For PEBA contact information, please visit the PEBA contact page.

Where to Find Us

Our main address is:

BlueCross BlueShield of South Carolina
I-20 East at Alpine Rd.
Columbia, SC 29219


Contact Information for Members

Have questions about what your plan covers? Want to check the status of your claims? Log into My Health Toolkit® to access information about your benefits. Once you log in, you also can send us a secure message if you still have questions.

The following contact information may also be helpful.

  • Customer Service: 803.736.1576 in Columbia, or toll-free 800.868.2520
  • Pharmacy Benefits: 855.612.3128

Mail

You can also contact us by mail. Please include the member's name, address and member ID. The address is:

BlueCross BlueShield of South Carolina
P.O. Box 100300
Columbia, SC 29202-3300


Subpoena or HIPAA-Compliant Information

To request records from us, we need either:

  • A valid South Carolina or federal court subpoena
  • OR a HIPAA-compliant authorization form

Out-of-state subpoenas aren’t valid in South Carolina. Please contact the Richland County Clerk of Court or a local South Carolina attorney about getting a South Carolina subpoena for an out-of-state action. You can also use a HIPAA-compliant authorization form found on our website to request certain records.

Health records available in the normal course of business include:

  • Claim form. This is the Health Care Financing Administration (HCFA) form completed by the provider for services rendered.
  • Claim summary report. This is a summary of claims processed for a certain period of time. It generally includes line item information, diagnosis code and provider information.
  • Explanation of Benefits (EOBs). An EOB provides information about the benefits we paid for a particular claim.

We generally don’t have copies of medical records. Please request these directly from your provider.

How do I contact Blue Cross Blue Shield of North Carolina?

Blue Cross NC's Customer Service representatives are available to answer calls at 1-877-258-3334, Monday through Friday from 8:00 a.m. to 7:00 p.m. For greater speed and convenience, visit Blue Connect.

Is BCBS of NC open today?

7 days a week: 8 a.m. - 8 p.m.

Where is BCBS NC located?

Today, Blue Cross NC is a fully taxed, not-for-profit North Carolina company with major operations centers in Durham, Fayetteville and Winston-Salem.

How do I file a claim with Blue Cross Blue Shield of NC?

Visit BlueCrossNC.com/Claims for prescription drug, dental and international claim forms, or call the toll-free number on your ID card. Important Notes When Completing the Claim Form: Type or use blue or black ink to complete. Complete a separate claim form for each covered family member.