What is capital one customer service number

Q: Does Capital One have a live chat?

Most Capital One customers1 can chat with Eno via text messages, in the Capital One Mobile app, or through online banking.

Contact Capital One customer service

Resolver can help you send your complaints to Capital One. It’s quick, easy and totally free.

Contact Capital One now

Resolver is not affiliated to, linked with or otherwise endorsed by Capital One.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Capital One customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

General Complaints

PO Box 5281

Nottingham

NG2 3HX

Phone number: 0344 481 4814

Please check with your phone provider if you are unsure about how much a call will cost.

Email Capital One

Using Resolver you can:

Keep all your correspondence in one place
Go straight to the correct contact point within an organisation
Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
Receive reminders when you get a response from a company or organisation
Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Capital One.

Want to start a complaint about Capital One?

Raise it for free via Resolver

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What’s on the Capital One Mobile app? All of your accounts, and so much more.

Whether you’re out in the world or feeling right at home, you can manage your money with ease:
- View balances and export statements
- Pay bills and take care of loans
- Check in on your credit with CreditWise
- Activate a credit or debit card when you need it
- Redeem rewards on the go
- Send and receive money with friends and family using Zelle®

With the Capital One Mobile app, you can ...
- Stay informed when you enable alerts and purchase notifications
- See everything that happens on your card with detailed transactions
- Instantly lock your credit or debit card from anywhere
- Get answers from Eno, your Capital One assistant

Download the app for better banking with Capital One.

Internet access is needed to use the mobile app. Check with your Internet service provider for details of specific fees and charges. Service outages may occur. Capital One customers are responsible for regularly checking their account statements. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies. Features may not be available to all customers. Actual experiences may differ from those depicted. Additional terms and limitations apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. To read about the Terms of your download, check out the End User License Agreement.

What’s New

Nov 7, 2022

Version 5.104.1

Thanks for using Capital One Mobile. We make regular updates to our app to ensure your experience is top notch. Each new version of our app includes new features to allow you to do more in the app and improvements to make it faster and more reliable!

Updates:
- Defect fixes
- UI fixes

Ratings and Reviews

4.9 out of 5

5.7M Ratings

Good app but quirky lately (UPDATED)

I’ve been using this app for years and prefer it over competitor’s offerings. I like that notifications can be configured and received for every transaction. However within the past week or so, these notifications have been arriving very late — like many hours after the transaction has occurred. E.g. if my wife makes a purchase in the morning on her card I won’t see the transaction notification until the afternoon and I have to ask her if that was a legitimate transaction or not. It’s not very helpful, please look into why these delays are occurring.
EDIT: reduced from 5 stars to 2 stars because the delays in the purchase notifications have gotten absurd. I have iOS and SMS notifications enabled for purchases and both have been arriving OVER TWLEVE HOURS AFTER the actual purchase time. This is plainly ridiculous. Please fix!
EDIT2 (14Jan2020): OK back to five stars for now! The notifications issue seems to have been resolved as the “Instant Purchase Notifications” are back to being “instant”. Overall I have no qualms about this app as it’s easy to use for the few basic things I need it to do, with the notifications thing being at the top of the list. Thank you for the fix!

Not practical for deposit account holders

From what I hear this app and Capital One as a whole is AMAZING for credit card holders but for those that own deposit accounts this app really isn’t that useful! I’ve been banking with Capital One for years and I can honestly say I miss a lot of the features the Capital One Wallet app used to provide. I’d love the developers of this app to take their deposit account holders into consideration and add features like alerts when a deposit is made to my account as well as alerts when a transaction is made over a certain dollar amount. To be clear, when I say alerts I mean actual notifications to my device sent from the app that appear on my home screen. I don’t want to have to receive alerts via text that is so outdated plus I have enough text threads as it is between work and family. I’m beginning to feel like Capital One isn’t interested in investing in their deposit account holders now or even in the future. I believe this company is more focused and geared towards their credit and lending services. To be fair Chase not only provides these basic notification services to customers but they also have added the ability to view what you spend money on weekly to their app. I do not want to close my accounts and go over to another bank because I truly enjoy banking with Cap. One. I love everything from the customer service all the way down to the debit card design. But I have a feeling I will leave if I don’t see any changes being made.

We appreciate you taking time to provide us with your feedback regarding the app and its features. We're always looking at ways to make our app be the best it can be, so we'll be sure to pass along your feedback to our dev team. If you have any additional feedback to share with us, feel free to update your review.

So very disappointed I’m Capital One.

I opened an account with Capital One in December of 2019 to rebuild my credit and I have never been late to this day. Not even during a very hard time during the Pandemic, I still managed to make on time payments. I opened a quick silver account in September as an effort to have more revolving credit and try to help my credit more. I had an issue with my bank and it caused apayments that I made to both of my Capital One accounts to be returned. The bank situation was resolved and My payments to both accounts were immediately paid. Capital One sent me an email alerting me that the payments were returned and asked me Covid was causing me to have financial hardship and asked me if I needed help. I didn’t need help, the issue with my bank was resolved and I immediately made the payment to both my accounts still not causing me to be late on payments. I learn a couple of days later that my accounts were both being closed for FRAUD!! How do you commit fraud on accounts that you make payments on monthly for almost 2 years. One hurts me the most in this situation is that I’ve worked so hard to build my credit and Capital One just closes both of my accounts after sending me an email asking me if I need help. Capital One closing these accounts has set me back and now I probably can’t buy a house. I’m so devastated! WHY SEND AN EMAIL ASKING YOUR CUSTOMER IF THEY NEED HELP WHEN YOU DONT REALLY MEAN IT AND YOU HURT THEM INSTEAD OF HELPING THEM!!!!

App Privacy

The developer, Capital One, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Identifiers
Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

Financial Info
Contact Info
Contacts
User Content
Identifiers
Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Location
Usage Data
Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Capital One Services, LLC

Size

448.1 MB

Supports

Wallet
Get all of your passes, tickets, cards, and more in one place.

More By This Developer

Does Capital One have 24 hour customer service?

Sign in to www.capitalone.com 24/7. Call our Interactive Phone Service with 24/7 access at 1-888-464-7868. Speak to an Associate at 1-800-289-1992 from 8 AM to 8 PM, 7 days a week.

Does Capital One have a live chat?

Most Capital One customers¹ can chat with Eno via text messages, in the Capital One Mobile app, or through online banking.

What is credit card customer service?

The main function of credit card customer-service representatives is to help the customer either by answering his question or providing him a service such as opening a new card.