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Step 1 Enroll in Zelle using your | Step 2 Select your recipient | Step 3 Choose the action you'd lik |
You'll be able to:
Send money with Zelle®
Choose Send from Zelle Landing Page | Select Recipient | Enter the Amount | Review & Send | Payment |
| Choose Request from Landing Page | Select Recipient | Enter the Amount | Review & Request | Request Confirmation |
Choose Split from Landing Page | Choose Split Participants | Enter Amount to be Split |
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Transactions typically occur within minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.
Frequently Asked Questions About Using Zelle
What is Zelle®?Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2. Who can I send money to with Zelle?You can send money to friends, family and others you trust2.
Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
You can send, request, or receive money with Zelle. To get started, log into Bank of the Pacific’s online banking or mobile app and select “Send Money with Zelle® ” Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, review and accept terms and conditions, and you’re ready to start sending and receiving with Zelle.
To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number or select someone from your list of recipients that you have previously sent money to, add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
Someone sent me money with Zelle, how do I receive it?If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.
If you have not yet enrolled with Zelle, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select Bank of the Pacific
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.
Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family or others you trust.
Neither Zelle nor Bank of the Pacific offers a protection program for any authorized payments made with Zelle - for example, if you do not receive the item you paid for or the item is not as described as you expected.
Are there any fees to send money using Zelle?Bank of the Pacific does not charge any fees to use Zelle4.How do I get started?It’s easy — Zelle is already available within Bank of the Pacific mobile banking app and online banking!Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.
You can find a full list of participating banks and credit unions live with Zelle here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.How does Zelle work?When you enroll with Zelle through the Bank of the Pacific app, your name, the name of your bank and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Bank of the Pacific). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Bank of the Pacific of the incoming payment. Bank of the Pacific then directs the payment into your bank account, all while keeping your sensitive account details private.Can I use Zelle internationally?In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.Can I cancel a payment?If your recipient has not yet enrolled with Zelle, the payment will remain pending and will not be sent. If the recipient does not enroll within 14-days, the payment will expire.
If the person you sent money to has already enrolled with Zelle,the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 360-537-4090 opt 2 to report the issue.
How long does it take to receive money with Zelle?Money sent with Zelle is typically available to an enrolled recipient within minutes1.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please give the Bank of the Pacific customer support team a call toll-free at 888.826.5459 or email .
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), you should not use Zelle for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor Bank of the Pacific offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
What if I get an error message when I try to enroll an email address or U.S. mobile phone number?Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to Bank of the Pacific so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Bank of the Pacific account so you can start sending and receiving money with Zelle. Please call Bank of the Pacific customer support toll-free at888.826.5459 or email .
1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
2 Must have a bank account in the U.S. to use Zelle.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.
4 Mobile carrier fees may apply.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
