How do i transfer my service from one phone to another

  1. Step 1 Get Google One.

    Make sure you have the latest version of Google One on your iPhone, then sign in with your Google Account.

    If you don’t have a Google Account, you can create one after you download Google One.

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  2. Step 2 Back up your stuff.

    Back up your content in Google One. Tap “Set up data backup.” You can pick specific things to store, or do it all at once. Your choice.

    Learn more

  3. Step 3 Turn off iMessage®.

    Go to Settings and turn off iMessage on your iPhone. Also turn off FaceTime®. So you won’t miss any messages or calls once you’ve switched to Android.

    Learn more

  4. Step 4 Sign in on your new phone.

    Sign in on your Android device with the same Google Account you used during backup. And just like that, you’re in. Your data will automatically be available in your Google Contacts, Calendar and Photos apps.

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If you're switching service providers and remaining in the same geographic area, you can keep your existing phone number. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers.

Getting the porting process started

You may request service from a different company at any time. When changing companies:

  • Review your current contract. Your contract may contain early termination fees and/or outstanding balances that you are obligated to pay.
  • Do not terminate your service with your existing company before initiating new service with another company.
  • Contact the new company to start the process of porting your number.
  • Provide the new company with your 10-digit phone number and any additional information required.

Are there fees for porting?

  • Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated.
  • Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.

How long does the porting process last?

FCC rules require simple ports, which generally do not involve more than one line or more complex adjustments to telephone switching equipment, to be processed in one business day. You may be able to use your phone within a few hours for changes among wireless service providers. However, porting from wireline to wireless service may still take a few days.

Service issues for wireline to wireless transition

If you port from a wireline phone to a wireless phone, there may be a period when you have two telephones with the same number.  Ask your new wireless company whether you will be able to continue using your current wireline number during the one-day transfer process.  

Wireless 911 location and callback services (where available) may be affected during the transition.  Calls should go through, but 911 operators may not be able to call you back if disconnected.  Before porting, ask your new company if your 911 service will be affected during the process.

Also, your wireline long distance company will not move with you.  Your long distance service will likely be provided by your new wireless company, which you should verify.

Porting is not always possible

If you are moving to a new geographic area, you may not be able to keep your current phone number when changing providers.

Also, some rural wireline service providers may obtain waivers for the porting requirement from state authorities. Their customers may be unable to port their number to a new provider. If you are unable to port your number for that reason, contact your state public utilities commission for further information.

Printable Version

Portability: Keeping Your Phone Number When Changing Service Providers (pdf)

How do I transfer service from one phone to another?

Turn on your new device..
Tap Start..
When asked, make sure you connect to a Wi-Fi network..
Choose to copy apps and data from your old device. Recommended: If you have a cable to connect your devices, follow the on-screen instructions to copy your data. ... .
Check your texts, photos, and videos..

How long does it take to transfer service from one phone to another?

Our phones activate while shipping and the transfer usually takes place anywhere from 2-24 hours from the time the order has been submitted. This may result in your current line being disconnected before you receive your new phone.

What happens if I put my SIM card in another phone?

GSM phones used subscriber identity module (SIM) cards. A SIM card is a small card that's inserted into the phone. It contains all your contacts and settings, and it's linked to your account. You could take the SIM card out, put it into another phone, and if someone called your number, the new phone would ring.

What should I do before changing phones?

Here's a checklist of top 5 things to do with your old Android phone before switching over to a new one..
Reset your Android device to factory settings. ... .
Back up WhatsApp on Google Drive. ... .
Take out SIM card and microSD cards from the phone. ... .
​Log out from all accounts. ... .
Back up your important data and files..