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5-star 71% 4-star 8% 3-star 4% 2-star 3% 1-star 14% Sort:I filed a claim two months ago and it has been like pulling
teeth to get them to reimburse me for the repairs on my phone. I was told over two weeks ago that I should have a check within 7-10 business days and I still haven't received it. I have sent countless emails, called twice, and tried the online chat four times and the only response I get is "We'll send you an email within 1-2 business days" and I haven't gotten the first email. I tried again tonight and got the exact same response so we'll see but I'm starting to think that this is nothing but a
big joke. Date of experience: November 09, 2022 I was told a technician would be at my house today between 12 and five. I took the day off of work and called them mid day stating I had not heard from anybody. They said don’t worry a technician will be there by 5 PM. He never showed up at all. Nobody called. Nobody showed up. Date of experience: November 06, 2022 Reply from Allstate Protection Plans 17 hours ago Hello James, We apologize for any dissatisfaction with your recent experience with us. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to
make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear about the poor communication and the lack of consistent information throughout your
claim experience. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future. JS The speed and customer service I received was unpararalleled with any other experience I have ever received. Your assistance with helping me send the necessary information to you was very good and the end result was what
the warranty had promised. Thank you. Date of experience: November 08, 2022 The process was easy and my son’s laptop was repaired and returned quickly. I am normally skeptical of warranties because of the small print but they did what they promised. Date of experience: November 01, 2022 The representative tried to help troubleshoot (again after talking to Roku rep and TCL rep) and finally honored the defective TV for refund. Took some time to get to a reasonable conclusion altho rep was polite and
efficient and diligent. Date of experience: October 30, 2022 So after sending my laptop back for the second time. When the laptop was shipped back. I feel it should have been sent overnight as I have been without it for so long. Well it is now due to arrive Wednesday Nov. 9th and I will be leaving for Michigan Monday. So now I had to reroute laptop to my daughter. I really needed my laptop. I was told oh well at least I rerouted it. I had to pay 33$. Date of experience: November 01, 2022 Reply from Allstate Protection Plans 5 days ago Hi Katherine, We apologize for any delays you
had regarding the delivery of your item. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance, however, there some processes that are outside our control, like delivery times that are determined by the delivery services. We are sorry to
hear this was not your experience. In this case, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future. JS I was enraged that A-Tech, your preferred (1-star on Yelp) repair provider for the San Francisco Bay Area didn't show up as scheduled, then never returned countless calls to reschedule. However, your agent eventually provided me with a new TV replacement, so I'm satisfied. I highly recommend you FIRE A-Tech and get a responsible service
company. Date of experience: November 04, 2022 Originally when we filed our claim we never received the email asking us what we would like to do. Either get a refund replacement etc. A few months later when I called to find out what was going on the representative was very helpful. Found we had everything we needed and within two days we had our refund. I was very pleased with the outcome. Date of experience:
October 20, 2022 They deny their own written terms & conditions! Date of experience: November 04, 2022 Reply
from Allstate Protection Plans 5 days ago Hi Delsen, We apologize for the misinformation given during your Plan purchase. SquareTrade does our best to provide expeditious service to our customers since our goal is to provide a smooth experience and eliminate any issues. We want to ensure that you have
then right information regarding your Protection Plan, either via phone or online. We are very sorry this has not been your experience. Again, we are very sorry for any frustration you have endured during your experience. One of our specialists has reached out to you in order to further discuss this. JS Filing a claim online was very easy. When I talked with them, they were all very friendly and helpful. The only complaint I have is that I received an email with an appointment scheduled for a repair
person to come a since it said "Appointment Confirmed" - that meant it was set. However, in talking with the company Allstate had referred me to for someone to fix my washer - I was told that that does not mean it had been scheduled, so I had to schedule one then. THEN, when that day came and went and I spoke with them (NOT Allstate - the company who was actually in charge of getting someone to fix it) they told me that I was on the schedule - just no repairman had been assigned to me. All in
alls Date of experience: November 05, 2022 Came back from repair still not right. Sent in for a strange magnification problem when turning on camera. Had to turn off several times to rectify issue. Problem was still there as soon as I took it out of the box coming back from repair center. Not sure what they did, if anything at all to fix this issue. Date of experience: October 25, 2022 Reply from Allstate Protection Plans 6 days ago Hello, We want to apologize for the dissatisfaction during your recent claim experience with us. SquareTrade uses certified technicians to complete all repairs and we perform
extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. One of our specialists has reached you out to provide additional support and resolve your issue. JS Allstate helped me when I could not get in touch with Gateway, they did a great job and was going to help me when I could not
get in touch with Gateway. I will never buy a Gateway laptop computer again, there tech support really sucks. Date of experience: October 16, 2022 I'd give 0 stars if it was an option. This will only cover the amount paid at original purchase, and that is only after you send them your receipt to two different departments! I'm usually not one to complain, but this product was a HUGE waist of money and time! Date of experience: November 09, 2022 My Fitbit stopped working. I sent it in. They were very helpful by phone. Sent me a label. Quite quickly
returned. But it wasn’t right. Called again. Very helpful. Sent it back. Fixed. Thank you. Date of experience: November 04, 2022 My initial contact was not good!! I couldn't get answers about my plans and I felt like I was running in circles and getting nowhere!! I was contacted by Ms. Ivette and she was so amazing!! She was able to answer all of my
questions and figure out the issue that I was having!! She is a valuable asset to your company!! I was at my wits end and she stepped in and listened to my concerns and didn't pass me on without helping!! Date of experience: September 01, 2022 It was a long and patient process with a few fun spots but I am glad I did it. Lots of phone calls, digging for product information and pictures of product but it all worked out. Date of experience: October 25, 2022 Have had several appliance purchases with Square Trade extended warranties, and on several we have had to have repairs done. Each one has been handled quickly and efficiently. Date of experience: October 10, 2022 It's been more than 3 months since I put a request for me Television to get repair. After all that time finally I have a repair day and after I wait the whole day at home no one show. Date of experience: November 03, 2022 Reply from Allstate Protection Plans 6 days ago Hello Luis, We apologize for any delays you
have experienced with your claim. SquareTrade strives to provide an easy claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to
these same standards. We are very sorry to hear about the poor communication and the lack of consistent information throughout your claim experience. We understand there was a miscommunication regarding the expectations for your claim and we apologize for the inconvenience. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. JS The customer service rep was very helpful with processing my claim. Once my phone was repaired at a local shop, my repair fees were quickly reimbursed by Allstate. Date of experience: November 02, 2022 How do I claim my target warranty?Visit AllstateProtectionPlans.com/Target to:
File a claim in minutes. Contact tech support (select plans).
How do I claim my Allstate Protection plan?For the fastest service, file a claim online. Have your receipt and covered item with you. Many claims are approved instantly. In other cases, a specialist will guide you through next steps.
How do I cancel my target Allstate Protection plan?How can I cancel my plan? Bring the receipt for your plan back to the store where you purchased it for a refund.
How do I use Allstate 2 year protection plan?Register your protection plan at www.squaretrade.com/SamsClub. File a claim at www.squaretrade.com/SamsClub anytime, 24/7. Or call us at (888) 240-6940. Have your receipt and covered item with you if you have not registered your plan.
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