Why is amazon prime not working on my tv

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Prime Video is one of the leading TV apps for countless viewers worldwide. However, the Amazon Video app is far from perfect. A few weeks ago, I turned on my account to watch some movies but the loading icon wouldn’t go away. If you’re experiencing similar issues on your streaming service apps, you’re in the right place.

Prime Video isn’t working on your smart TV because you need to clear the cache or reset the Prime Video app. If that doesn’t work, restart the WiFi and connect the streaming app to another device. If it works on a different device, your TV should be reset. If not, check your account’s subscription.

Dealing with constant buffering, endless loading, or an app that keeps crashing can be frustrating. Fortunately, there are nine helpful solutions you can try to fix the problem. After scouring the internet for information without any luck, I was able to contact Amazon’s customer support for some of the information you’ll find in this post regarding their Prime Video services on smart TVs.

Quick Suggestion: If your Prime Video button won’t work on your remote, you can find a new setup on Amazon here. Plug it into the back of your TV and you’ll be good to go.

Reset the Prime Video App on Your Smart TV

Resetting the Amazon Prime Video app might be all you need to do to fix the problem. I found this route was the most effective, which is why I listed it at the top of the article. The good news is you can get this process done in less than 30 seconds and get back to watching video right away.

Here’s how to reset the Prime Video app on your smart TV:

1. Head to your TV’s home screen. Most remotes have a home button, so just click it and proceed to the next step.
2. Navigate to the settings menu. Most smart TVs have a menu bar on the top or bottom. Scroll until you find the settings option, then click ‘Applications.’
3. Select Prime Video and Clear Cache. Some TVs require you to choose Manage Installed Applications before you can find the Prime Video app.
4. Force Stop the Prime streaming service’s application. This won’t remove your account from the TV. All it does is reboot it, kind of like turning off a computer, then turning it back on.
5. Go back to the home screen, click on the Prime Video app, and see if it works. If it does, you’re all done! If not, head onto the next step.

Do a Hard Reset on Your TV

Another very useful trick is to hard reset your smart TV. Much like computers, smartwatches, smartphones, and other modern tech devices, you shouldn’t run your smart TV for too long without turning it off. Believe it or not, the power button rarely shuts it off entirely these days.

Most remotes simply put the TV in a sleep mode. If your TV boots up to the home screen right when you hit the power button, it was likely in a sleep setting. There should be company logos and other screens before it goes to the home screen if you perform a hard reset.

So, how do you hard reset a smart TV to fix the Prime app?

• Go to the TV’s home screen, click on Settings, and choose ‘Device & Software.’
• Some smart TVs have a power mode setting you can select directly from this menu.
• Choose ‘Restart.’ Warning: Do not click ‘Factory Reset;’ This option will delete all installed apps and turn your smart TV back to the way it was when you first got it.
• Let the TV reset, then go to the Prime Video app and see if it improved the results.

Note: Are you having issues updating various apps on your smartwatch? Hard resets are a common solution. You could also try these tips to speed up the updating process.

Check Your Prime Video’s Account Status

It might seem silly, but Business Insider lists an inactive account as one of their leading causes of the Prime Video app not working. Go to Amazon.com on your computer, smart TV, smartphone, or similar device. Head to the Prime Video section to ensure you have an active Prime account.

The easiest way to know if your account is active is if you’re receiving other Prime benefits. As of right now, all Prime members receive Prime Video as a part of their subscription. If your account is inactive, it won’t work on your smart TV. Once you’ve verified your account, head down to the next section.

Connect to a Different Internet Source

Are you using a mobile hot spot or similar shaky WiFi as your internet source? Extend buffering times and long-lasting loading screens are bound to be an issue. Even if your internet is as fast and reliable as it gets, it’s worth switching to another WiFi source to see if the problem is fixed.

Most of the fixes throughout this post don’t require you to switch your internet. In fact, you can skip this step entirely. That being said, I’d feel like I didn’t supply all of the possible solutions if I didn’t list it. If you already tried this (which many of you probably have) or you don’t think it’d work, the next section might provide more helpful advice.

Use Your Amazon Prime Video on a New Device

The best way to know if your smart TV is at fault is to try using your Prime Video account on another device. Once I checked this suggestion from Easy Fix Pro, I knew my TV was the problem. I was able to stream videos on my laptop and smartphone, but my TV kept sending me to those dreaded endless loading screens with the blue circle. Sometimes, it wouldn’t even load the app.

If you can use Amazon Prime Video on another device aside from your TV, I recommend using the hard reset or cache clear suggestions from earlier on the page. They’re the most common solutions, but you could also try the next one.

Delete and Reinstall the Prime App on the TV

Get rid of the Prime TV app and download it again in a few minutes. This process is relatively straightforward, so I won’t dive into too many details. If something goes wrong with the app, you can fix it by getting the latest version. Deleting Prime Video and getting it back on your smart TV could be the easiest solution you never tried! Give it a chance and see if it works.

Change Your Prime’s Resolution Settings

You can adjust the application’s resolution settings on your TV or another device, as long as you can access your Prime account. Go to the app’s settings menu, find the resolution option, then ensure it fits with your HDMI cable and TV’s capabilities. If you have a 1080p TV and you’re trying to run the app on a 4K setting, it won’t load properly.

Update Your TV’s Software Before Using Prime Video

Samsung smart TVs have updates occasionally, as do similar smart TV brands. If your applications are crashing or loading slowly, you might need to update the TV. Head to the settings menu and find the update log. It should say if your TV is current or needs to be updated with a new patch or improvement.

Contact Amazon’s Video Customer Support

If all else fails, give Amazon’s customer support team a call at: 1-888-280-4331

Amazon also offers Live Chat for those who don’t want to talk on the phone: Amazon Live Chat.

Wrapping It Up

Prime Video apps not working on a smart TV can usually be fixed by clearing the cache, restarting the TV, or resetting the application. However, inactive accounts and outdated software can impact your results. If nothing here solved the issue, I recommend contacting Amazon’s customer support since these solutions have always worked for most people.

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