Westinghouse 2000 lumen triple head solar security light manual

Top critical review

1.0 out of 5 starsBEWARE OF MAJOR PRODUCT DEFECT - TEST BEFORE INSTALLING! HAPPENED TO OTHER US BUYERS!

Reviewed in the United States on October 24, 2020

We bought one on 09-18th and my son-in-law installed it a few days ago. I forget to test it before mounting it on a wooden plate on a tree, breaking my own rule for these devices.

After installation it did not work, but we thought it needed time to charge up. Instead, it has a major defect, one reported by others.

Unfortunately, I found this out 4 days after the 30 day return period.

HERE IS THE DEFECT: The Solar Power Panel when plugged in, prohibits the motion sensor from turning on the LED Panel. THis is an odd and unusual defect, probably in the main controller board of the unit. The Solar Panel does charge the battery, but for the unit to work as a motion-activated floodlight, (and this is hard to believe), you actually HAVE TO UNPLUG THE SOLAR POWER PANEL where it plugs into the controller/battery pack.

Once the 12VDC Solar Panel is unplugged, the motion sensor becomes active and will turn on the LED panel, which is quite bright.

Obviously, this is NOT HOW THIS IS SUPPOSED TO WORK. IT IS A MAJOR DEFECT. DEFECTIVE UNITS SHOULD BE RECALLED, too.

And, the company would have to know about this defect, as there are two posts already describing this same defect.

I would like the company to contact me immediately about sending a replacement unit. I will pursue a chargeback with my credit card company if I am not contact in the next 3 business days.

UPDATE 11-07-2020: Contacted Westinghouse for warranty replacement. Emailed details of the defect in my unit. They did not comment or question the problem, so they know about it alrrady. They are working to get me a replacement, from China of course, but are having stock issues. Mine came from old stock with a mfg date of "Sept 2018". BEWARE any unit with that mfg date and be sure to charge it and fully test it on the ground in 30 day return window, before installing it.

UPDATE 11-29-20: Finally, a replacement unit magically arrived via UPS. After many email back and forth to their Customer Service. Will charge and test, and hopefully they sent me a working unit this time. If so, I will adjust the rating.

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