Unable to transfer data from android to iphone

If something goes wrong with copying data from your current phone to your Pixel phone during setup, try the following troubleshooting steps.

You can automatically transfer data from most phones using Android 5.0 and up or iOS 8.0 and up, and manually transfer data from most other systems. Learn how to check your Android or iOS version.

You can also restore data on a phone that's not new or reset. Learn how to back up and restore data.

Setup stops or doesn't start

Lose power or get disconnected

If you lose Wi-Fi or mobile connectivity or power, or your cable comes out, start again. Your setup will pick up from where it left off.

Nothing happens or "Try another cable" message

Check the cable

• Unplug and then replug the cable on both ends.
• Try a different cable. Not all power cables can transfer data.

Try the Quick Switch Adapter

• If you're using the Quick Switch Adapter, check that it's inserted in your Pixel phone.
• If you're not using the Quick Switch Adapter, try it. The adapter can show your phones which direction to move your data. If needed, use a USB-C to USB-A cable with the adapter.

Check some basics

"Phone may not be supported" message

1. Install any available updates for your current phone.
   • Android: The Quick Switch Adapter works with most phones using Android 5.0 and up. Learn how to update your Android version.
   • iPhone: The Quick Switch Adapter works with most phones using iOS 8.0 and up. Learn how to update your iOS version.
   • BlackBerry or Windows Phone: The Quick Switch Adapter doesn't work with your phone. Learn how to transfer without the adapter.
2. Restart your current phone. On most phones, press and hold the power button until the phone fully restarts.
3. Try the Quick Switch Adapter again. If the Quick Switch Adapter still doesn't work with your current phone, learn how to transfer without the adapter from Android or iPhone.

Setup transfer stuck (Android only)

1. If setup gets stuck for more than 15 minutes, tap Stop copying.
2. When you see "Your phone's almost ready," see which data copied. You could be unable to copy certain data from your current Android phone. Learn which data doesn’t copy from Android.

Can’t transfer over Wi-Fi (Pixel 6 & Pixel 6 Pro only)

Only certain devices can transfer data over Wi-Fi. If the phone sending data is an iPhone or runs Android 4 or earlier, the transfer won’t work. Only a Pixel 6 or Pixel 6 Pro can receive data over Wi-Fi.

Setup finished but data didn't copy

Skipped data transfer when first turned on

Return to setup

• Within a few minutes
  You'll get a "Pixel setup isn't done" notification. Tap Finish setup.
• For a few days
  Open your Settings app. At the top, tap Finish setup.
• After you've had your phone a while
  You can always reset your phone. But resetting erases all your data on your phone. Learn how to reset to factory settings.

Why some data doesn't transfer from an iPhone

iPhone supervised by an organization

Supervised iPhone

If a business, school, or other organization supervises your iPhone, your data can't copy. To check whether your iPhone is supervised:

1. Open Settings
   
   General
   
   About.
2. Under the name of your device, look for: "This iPhone is Supervised."

Managed iPhone

If a business, school, or other organization manages your iPhone, your copying could be limited. To check whether your iPhone is managed:

1. Open Settings
   
   General
   
   Profiles & Device Management.
2. Under the device name, look for policy profiles from your organization.

To increase what you can transfer, you can remove these profiles. This can affect your access to your organization's information.

iMessage turned on

iPhone has HEIF photos (iOS 11 & up)

To automatically see your original HEIF photos on your Pixel, save your HEIF photos to Google Photos from your iPhone. Learn how to back up Google Photos.

Tip: If your iPhone doesn't have Google Photos, HEIF photos turn into JPG photos on Pixel during setup.

What won't copy during setup

From Android

• Downloads, like PDF files
• Photos, videos, and music stored in hidden folders
• Apps that aren’t from the Google Play Store
• Data from apps that don't use Android backup
• Accounts other than Google Accounts and their data
• Contacts and calendars synced to services other than Google
• Ringtones
• Certain phone settings (varies by phone and Android version)

Learn how to transfer some of this data after setup.

From iPhone

• App data
• Paid apps
• Unpaid apps not matched on the Play Store
• In-app purchases
• Photos where an original isn’t stored on your iPhone
  Tip: When you turn on Optimize Storage on your iPhone, the original photos are in iCloud and not on your phone. Lower resolution versions of your photos won't copy, even if they're stored on your iPhone. 
• Photos, videos, documents, and other files stored in iCloud. Learn how to request a transfer of iCloud photos and videos to Google Photos.
• Phone settings, like Wi-Fi passwords
• Accounts
  Tip: When you log in to your account, your email will sync on your new Pixel phone
• Contacts and calendars synced to services other than Google or iCloud
• Bookmarks from Safari

Learn how to transfer some of this data after setup.

From BlackBerry or Windows Phone

Other problems copying data

From Android

Don't have a cable

1. On your Pixel phone:
   • Tap Start.
   • Connect to a Wi-Fi network or your mobile carrier.
2. When asked to “Copy Apps & Data,” tap Next.
3. When asked to “Use your old device,” tap Can’t use old phone.
4. Follow the on-screen steps to log in to your Google Account and access your backup.

Tip: To transfer from a phone running Android 5 or later to a Pixel 6 or Pixel 6 Pro, you can copy data with Wi-Fi.

Can't use old phone

Want to transfer without returning to setup or transfer selected data only

Copy contacts

If you already use contacts in your Google Account, like in Gmail, they'll automatically show on your Pixel phone after you sign in. To see your contacts, open your Pixel phone's Contacts app 

If your contacts are on a SIM card, learn how to import contacts from a SIM card.

Copy photos, videos, files & folders

• Connected to the internet
  Upload content from your current phone or computer to your Google Account. Content in your Google Account shows on your Pixel phone. Learn how to upload to Google Drive and back up to Google Photos.
• Can't connect to the internet
  Transfer content to your Pixel phone with a USB cable.

From iPhone

Don't have a cable or want to transfer without returning to setup

Want to transfer selected data only

Still can't copy data

If you still can't copy your data to your Pixel phone, learn how to contact us.

Related articles

• Get tips on how to use your phone
• Transfer your data from an Android to a Pixel phone
• Transfer data from an iPhone to Pixel
• Transfer your data from a BlackBerry/Windows Phone
• Switch texting from iMessage to Android
• Get around on your phone

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