How to set up voicemail on xfinity mobile

The Xfinity Mobile Voicemail app allows customers with a compatible device to listen and manage your voice messages. You can play, share, delete, reply to and if available, view transcriptions of your voice messages. In addition, you can also manage and record greetings.

This app requires a subscription to Xfinity Mobile service and is only compatible for use with the following devices:

Samsung Galaxy Series S7, S8, S9, Note 8, Note 9
LG Stylo 4, LG X Charge, LG X Power
Motorola E5

Recent changes:
Bug Fixes

About this app

The Xfinity Mobile Voicemail app allows customers with a compatible device to listen and manage your voice messages. You can play, share, delete, reply to and if available, view transcriptions of your voice messages. In addition, you can also manage and record greetings.

This app requires a subscription to Xfinity Mobile service and is only compatible for use with the following devices:

Samsung Galaxy Series S7, S8, S9, Note 8, Note 9
LG Stylo 4, LG X Charge, LG X Power
Motorola E5

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

App activity, App info and performance, and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

This app has been working on my Galaxy Note 10 plus, then it quit working, then it started working again, now it will not work. I'm getting the same message that every other Xfinity mobile user is getting regarding the app not being compatible and you have to revert to the voicemail app that came with your phone. What is going on? The lack of information is totally unacceptable and if I could rate this customer service a zero I would.

24 people found this review helpful

Comcast

September 27, 2022

Thank you for reaching out to us! We regret the inconvenience. Samsung S10 or newer moving forward will use the default android voicemail app the device comes with to maximize your experience with us. These devices are not compatible with the Xfinity Visual Voicemail App. For additional support, please contact us at .

I keep receiving an announcement that it is not compatible with my device, Samsung Galaxy S22. I tried removing and reinstalling, and it worked for awhile, but this last time, I just removed and started using the Samsung voicemail app, which doesn't have as good an interface. Disappointing.

20 people found this review helpful

Hello Monique, we appreciate your feedback. Xfinity Mobile is always looking to improve our products and services as well as, the overall customer experience. If you ever need our assistance in the future, please feel free to reach out to us at and we will take care of any issues that you experience with your app.

Scammed by Xfinity AGAIN!!! The app does not work with my Samsung Z4 Flip. Didn't work with Z3 at first but Xfinity and Samsung worked together to save my voicemail but not this time. Now my saved voicemail are gone. May not seem like a big deal unless messages are from lost loved ones. Shame on you Xfinity! I would have saved the data elsewhere before using Smartswitch if you were only upfront about this issue. And tech support is useless. They promised an email to fix this still waiting. . .

7 people found this review helpful

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at . Thank you.

What's new

How do I turn on my Xfinity voicemail?

Initial Voicemail Setup Dial *99 or enter the Xfinity Voice number. Follow the recorded prompts to create a password and record a personalized greeting.

How do you activate your voicemail?

Set up voicemail on your mobile phone From your mobile phone, press and hold 1 or the Voicemail key. Do one of the following: For a new voicemail box—follow the prompts to create your password and greeting. For an existing voicemail box—enter your password if prompted.

How do I setup my voicemail message on my phone?

Record a new greeting.
Open the Google Voice app ..
At the top left, tap Menu. Settings..
In the Voicemail section, tap Voicemail greeting..
Tap Record a greeting..
Tap Record ..
Record your greeting and when you're done, tap Stop ..
Choose what you want to do with the recording: To listen to the recording, tap Play. ..

What is the Xfinity mobile voicemail app?

The Xfinity Mobile Voicemail app allows customers with a compatible device to listen and manage your voice messages. You can play, share, delete, reply to and if available, view transcriptions of your voice messages. In addition, you can also manage and record greetings.