4 weeks ago Show Position Purpose The Senior Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence. The position is directly responsible for creating, maintaining, and improving customer relationships while interacting with customers and other Home Depot associates on a daily basis during sales and product inquiry transactions. Position is also responsible for the scheduling and confirmation of appointments with customers and/or taking final payments of completed jobs by both inbound and outbound calls. Position is directly responsible for taking inbound calls from customers and placing outbound calls to customers; may occasionally be directly responsible for handling more complex inquiries and duties. This may include, as assigned, resetting appointments, managing calendars, resulting appointments, process deposits, and block calendars based on established criteria from Sales Management. Position will conduct survey calls with customers using a uniform script. Position is also responsible for monitoring email boxes and responding to inquiries accordingly. In addition, they may assist in the resolution of customer issues by providing a solution or directing the customer to an individual who is equipped to help them resolve the matter. Major Tasks, Responsibilities & Key Accountabilities 25%-Associate will answer inbound/place outbound calls to respond to inquiries from customers and field teams. 20%-Associate will handle complex inquiries/duties from customers and field teams 15%-Associate will conduct survey calls with customers using a uniform script. 15%-Associate will handle escalated inquiries from customers and field teams. 15%-Associate will monitor email boxes and respond/resolve inquiries. 10%-Other job duties as assigned by manager. Nature And Scope This position reports to HDE Contact Center Supervisor or Manager. This position has 0 direct reports. Environment Environmental Job Requirements:
Travel Typically requires overnight travel less than 10% of the time. Standard Minimum Qualifications Additional Environmental Job Requirements: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Years Of Relevant Work Experience 3 years Physical Requirements Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications
Knowledge, Skills, Abilities And Competencies
Referrals increase your chances of interviewing at The Home Depot by 2x See who you know Turn on job alerts Senior Customer Service Representative in Atlanta, GA Turn on job alerts On Off Similar jobsPeople also viewedLooking for a job?Visit the Career Advice Hub to see tips on interviewing and resume writing. View Career Advice Hub What do customer service associates do at Home Depot?This position is responsible for providing effective customer service for all external customers (The Home Depot Associates) by using excellent, in-depth knowledge of company products, programs as well as effectively communicating with internal and extended external team members.
What does a customer service manager do at Home Depot?Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process.
Is it easy getting hired at Home Depot?Not at all. Apply show genuine interest and motivation and willingness to work and you're in. There is a process. Online application that are screened before they are sent to the store.
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