Blue cross blue shield federal employee program customer service

Case Management Program

Monday - Friday 8 a.m. - 5 p.m. EST
 

FEP Customer Service

Monday - Thursday 8 a.m. - 4:30 p.m.  |  Friday, 8 a.m. - 3 p.m. EST
 

Healthy Endeavors Program

Monday - Friday 8 a.m. - 5 p.m. EST
 

Medication Therapy Management (MTM)

Monday - Friday, 8 a.m. - 4:30 p.m. EST

About our plan

BCBS FEP

For 60 years, the Blue Cross and Blue Shield Service Benefit Plan, also known as the Federal Employee Program—or simply FEP—has provided health insurance to the federal employee workforce. We are proud to have been part of the Federal Employees Health Benefits (FEHB) Program since its inception in 1960. Today, FEP covers over 5.5 million federal employees, retirees and their families across the U.S. and overseas.

Our members choose FEP because we offer the benefits and coverage they need most, like access to our Preferred provider network that includes more doctors, hospitals and specialists than any other network.

It’s also because in everything we do, our members’ health and well-being always come first. From our rewarding incentive programs to our innovative tools and resources that put care at their fingertips, they know they can count on FEP to be their partner in health every step of the way. We’re honored to say that this has helped make us the number one health insurance choice for federal employees, and why 99% of our members choose to stay with us year after year.

Where should I submit my claims or ask a question?

Click on the map to find your location.

The Blue Cross Blue Shield Association

The Blue Cross Blue Shield Association (BCBSA) is the trade association for the independent, locally operated Blue Cross and Blue Shield member companies.

BCBSA negotiates annually with the U.S. Office of Personnel Management (OPM) to determine the benefits and premiums for the Service Benefit Plan. The 34 local member companies of the BCBSA are the primary points of contact for Service Benefit Plan members. They are responsible for processing claims and providing customer service to our members.

The Blue Cross and Blue Shield Service Benefit Plan, also known as the BCBS Federal Employee Program® (BCBS FEP®), has been part of the Federal Employees Health Benefits Program (FEHBP) since its inception in 1960. It covers about 5.5 million federal employees, retirees and their families out of the nearly 8 million people who receive their benefits through the FEHBP.

The Blue Cross Blue Shield Association negotiates annually with the U.S. Office of Personnel Management (OPM) to determine the benefits and premiums for the Blue Cross and Blue Shield Service Benefit Plan. The 35 local member companies of the Blue Cross Blue Shield Association are the primary points of contact for Service Benefit Plan members. Those Plans, including Regence, are responsible for processing claims and providing customer service to BCBS FEP members.

Claims are processed according to the benefits, rules, guidelines and regulations of the federal government, which supersede state laws. Blue Cross and/or Blue Shield Plans offer three coverage options: Basic Option, Standard Option and FEP Blue Focus.

Identifying members

All FEP member numbers start with the letter "R", followed by eight numerical digits. Note: On the provider remittance advice, the member number shows as an "8" rather than "R".

The enrollment code on member ID cards indicates the coverage type. View sample member ID cards.

Pre-authorization

Both the Basic and Standard Option plans require that some services and supplies be pre-authorized. The Blue Focus plan has specific prior-approval requirements.

View the lists:

• FEP Blue Focus

• FEP Basic and Standard

Submit pre-authorization requests via Availity Essentials.

Blue Cross and Blue Shield of Oklahoma, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the

Health Care Service Corporation. All Rights Reserved.

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