Where is the pin number on a debit card

KNOWLEDGE BASE

Easily change your ATM or debit card PIN by following the steps below. Please note, for identification purposes, a registered cellular device (mobile number on file) or access to your current PIN is required. If you don't have a mobile number on file and do not know your current PIN, we won't be able to verify you. We can still help, contact us at 800-USBANKS (800-872-2657) and speak to a representative to request a PIN mailer. We accept relay calls. 

Online banking steps:

To get started, log into online banking

  1. Select Customer service from the top menu bar then choose Self service.
  2. Select Reset debit or ATM card PIN located beneath the Debit Card & ATM Card section.
  3. Select Continue or choose the card you'd like to change the PIN (for multiple cards), then Continue
  4. Complete the authentication process to verify your identity.
  5. Enter your desired PIN, then select Save PIN

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the Menu then Manage Cards
  2. Choose the card you'd like to change the PIN (for multiple cards), then Reset PIN
  3. Complete the authentication process to verify your identity then select Continue.
  4. Enter your desired PIN, then select Save PIN

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KNOWLEDGE BASE

The PIN and your U.S. Bank debit card are not mailed in the same envelope. Your PIN mailer will arrive in a plain envelope, approximately three to five (3-5) business days after you receive your debit card.

If you have not received it within that time frame, please contact us at 800-872-2657 or visit your local U.S. Bank branch to have one issued to you.

  • By phone: Speak to a representative to request a PIN mailer.
    • To reach a representative, at the start of the call, don't enter any information or press any keys. The system will ask you three (3) times to enter information. After the third time, remain on the line and it will automatically route your call to the next available representative.
    • A PIN mailer is a system generated number. Representatives can't set a specific PIN for you. Once you receive the mailer, you can reset your PIN to a new number if you'd like.
  • At the branch: Any available banker can assist you with issuing a PIN. Feel free to schedule an appointment with one of our bankers if you can't drop by or need to manage your time.
    • Logged into the mobile app? Select Make an appointment on your dashboard.
    • Logged into online banking? Start by selecting Customer service at the top of your page, then choose Make an appointment.
    • Not logged in? Select Locations in the upper left corner and enter your ZIP code. Select the branch you'd like to schedule an appointment at, then choose Make an appointment. 

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How do debit cards work?

When you open a checking account at a bank or credit union, you usually get a debit card. 

A debit card lets you spend money from your checking account without writing a check. 

  • You can use your debit card to buy things in a store
  • You can use it at an ATM to get cash

When you pay with a debit card, the money comes out of your checking account immediately.  There is no bill to pay later.

How do I know where I used my debit card?

Your bank or credit union gives you a “statement” every month.  Your statement shows:

  • where you paid with your debit card and how much you spent
  • where you used the ATM, how much you withdrew, and what fees you paid
  • who you wrote a check to and for how much

Your statement can help you track your spending and create a budget.

How is a debit card different from a credit card?

When you buy something with a credit card, you are borrowing money from the credit card company. The credit card company will send you a bill every month for the money you borrowed to buy things.

When you use a debit card, you are using money in your checking account to buy things.

For example, with debit cards:

  • You can get a debit card from the bank when you open a checking account
  • Money comes out of your checking account when you pay with a debit card
  • You don’t pay extra money in interest when you pay with a debit card
  • You can use a debit card at an ATM to get money from your checking account
  • You do not build a credit history using a debit card

With credit cards:

  • You apply for a credit card at a bank or store
  • You get a bill once a month for everything you buy with a credit card
  • You might pay extra money in interest if you don’t pay all of your credit card bill every month
  • You can use a credit card as a safer way to pay for things online
  • You can build a credit history using a credit card if you pay the whole bill every month when it is due

Can I use my debit card to buy things online?

Your debit card will work online.  But debit cards are not a good way to pay when you shop online.

Credit cards are safer to use when you buy things online:

  • You might have a problem with something you buy online.  It is easier to get your money back if you use a credit card.
  • Someone might steal your credit card number online. The law says you can lose only $50 if you report it right away.
  • Someone might steal your debit card number online. The thief can take all your money out of your bank account.

What if I use all the money in my checking account?

You might not have enough money in your checking account.  That means your debit card will be “declined.” You will not be able to buy things.

Some banks and credit unions might let you sign up for “overdraft protection.”  That means you can use your debit card even when you do not have enough money to pay for the things you are buying. But you might have to pay a fee to the bank. Some banks might charge this fee for every purchase until you put enough money in your account to pay for the things you are buying.

For Example

  • I did not know my checking account balance was $1.78.
  • I used my debit card three times.  I paid for groceries, coffee, and my cable bill. 
  • My bank charged a $25 overdraft fee every time I used my card. 
  • The good part:  My debit card was never declined.  I could buy what I wanted. 
  • The bad part:  Now I owe the bank $75, plus the money I spent.

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How do I find out my PIN for my debit card?

If you've forgotten your debit card PIN, some banks may offer a way to retrieve it through their website or app. You can also call a customer care representative, or find a local branch for help. You'll probably still need to verify your account ownership and may be directed to reset the PIN for security reasons.

What is my 4

Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Security Code.

Does my debit card have a PIN?

A bank or credit union gives you a PIN when you get a debit card. You can change your PIN to a number you will remember. When you use your debit card, you need to enter your PIN on a keypad. This is one way the bank tries to stop dishonest people from using your debit card to get your money.