How to check my ebt balance online

ebtEDGE, a free mobile app for EBT cardholders, is now available in the Apple App Store (iOS) and Google Play Store (Android). Through this secure app, you will be able to see your benefit balances, SNAP retailer and ATM locations, benefit schedules, and a statement of the last 60 days of transactions made on your card. You will need to enter your EBT card number and PIN to access your account information.

In many states, you can check your food stamp balance online. To check if your state is eligible, visit the U.S. Food and Nutrition Service website. You might need to log in to your Electronic Benefit Transfer account or register for one if it’s your first time, but some sites only ask for your social security number and card number. Once you’re on your account, go to your account summary and view your balance. If you’re using a shared computer, make sure you log out after viewing your balance so no one else can access your details. If you can’t check your balance online in your state, call customer service and ask for your current balance. You can also see your balance on store receipts if you pay with your benefits card. For more tips, including how to order a new benefits card, read on.

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Once you are approved for SNAP, you will get your Electronic Benefit Transfer (EBT) card in the mail. Your monthly benefit will be loaded on this card. You can check the Monthly EBT benefit schedule to see what day your benefit will be loaded to your card every month. You will also be able to get help with employment and job training through the SkillUP Program at no cost to you.

How long will I get help?

You can get SNAP benefits for as long as you are eligible for help. You will be required to complete a mid-certification and a recertification - (Espanol) each year you get SNAP to make sure your household is still eligible. If you do not return your information by the deadline on the form, you may lose your benefits.

• Your mid-certification will happen halfway through your benefit period. We will send you a form in the mail that must be completely filled out, signed, and all  pages returned to the Family Support Division by the deadline so you do not lose your benefits. You must complete this form even if you do not have any changes.
• Around the end of your SNAP benefit period, you will get a recertification packet in the mail. You will need to complete this, return it to the Family Support Division, and complete an interview to continue getting SNAP benefits.

NOTE: It is important that you report any changes (Espanol) to your contact information, including your address, so you will get these important letters in the mail. If you do not respond to mail from the FSD, you could lose your benefit.

How do I use my EBT Card?

Cómo usar su tarjeta EBT

You can use your EBT card in any grocery store or retail location in the United States that displays the Quest Mark® logo or online at approved locations. Your EBT card will work much like a debit card, and you will have a PIN number you will need to enter. It is important that you keep your EBT card and PIN number safe and secure (Español) at all times.

You cannot use your SNAP benefits to buy:

• Alcohol or tobacco
• Hot prepared foods or foods prepared to be immediately eaten
• Vitamins, medicine, supplements
• Non-food items such as paper products, soap, or pet food

Can I replace food lost in a disaster?

If you lose food purchased with your EBT card due to a power outage caused by weather, ice storm, fire, flood, tornado or other household misfortune outside your control, you may request a SNAP benefit replacement. To report a loss and begin the process of receiving replacement benefits, you must complete and submit an Online Replacement Request within 10 days of the event. You may also print the Replacement Request Form and submit it by fax (573) 526-9400 or mail to your local FSD office.

NOTE: Electricity being disconnected by the power company due to non-payment of the utility bill is NOT considered a household misfortune/disaster.

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