Frequently Asked Questions Review this section before calling for service; doing so will save you both
time and money. • Check the main electrical box and replace the fuse or reset the circuit breaker. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. • Reset the circuit breaker on the GFCI. If the
problem persists, contact an electrician. • Turn the control ON. Refer to the Setting the Controls section for proper temperature settings. • Demo Mode allows the lights and control display to work normally while disabling cooling, to save energy while the refrigerator is on the showroom floor. See the FAQs section of this manual for
instructions on how to disable Demo Mode. • During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed. • It may take up to 24 hours for each compartment to reach the desired temperature. • If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power. • Modern refrigerators require more operating time but use less energy due to more efficient technology. • The refrigerator will take up to 24 hours to cool completely. • Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.) • Firmly push the doors shut. If they will not shut all the way, the “Doors will not close correctly or pop
open” section in Troubleshooting. • The compressor will run longer under warm conditions. At normal room temperatures (70 °F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110 °F (43 °C). • Use a vacuum
cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area. • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. • See the “Doors will not close correctly or pop open” section. • Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments. • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30
minutes and confirm that the proper temperature has been restored once the defrost cycle has completed. • Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost. • Rearrange items with high water content away from air vents. • If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel section for more information. • When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperature below 55 °F (13 °C). • If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel for more information. • This is normal for food items with a high water content. • Do not store food items with high water content in the freezer for a long period of time. • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings. • Refer to the “Doors will not
close correctly or pop open” section in the Troubleshooting. • It may take up to 24 hours for each compartment to reach the desired temperature. • Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to
allow air to flow throughout the compartment. • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings. • The refrigerator should not be operated
in temperatures above 110 °F (43 °C). • Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect. • See the “Doors will not close correctly or pop open” section in the Troubleshooting. • If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize. • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed. • The icemaker will produce approximately 70-184 cubes in a 24 hour period. • Connect the refrigerator to a cold water supply with adequate pressure and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber. • Replacing the water filter is recommended: Approximately every six months. When the water filter indicator turns on. When the water dispenser output decreases. When the ice cubes are smaller than normal. • The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter. If the problem persists, it may be
necessary to contact a plumber. • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section.) • The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water
flow. Straighten or repair the water supply line and arrange it to prevent future kinks. • If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently. • If
the doors are not properly closed, ice production will be affected. See the “Doors will not close correctly or pop open” section in Parts & Features Troubleshooting for more information. • The recommended temperature for the freezer compartment for normal ice production is 0°F. If the freezer temperature is warmer, ice production will be affected. • It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. • Locate the icemaker ON/OFF and confirm that it is turned on. • Foreign substances or frost on the ice-detecting sensor can
interrupt ice production. Make sure that the sensor area is clean at all times for proper operation. • Connect the refrigerator to the water supply and turn the water shutoff valve fully open. • If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves
freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section.) • A water filter may need to be installed to eliminate taste and odor problems. NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste in all water supplies. • Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new
supply. • Rewrap the food. Odors may migrate to the ice if food is not wrapped properly. • See the Maintenance section for more information. • Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it. • Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation. • In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice. • Ice will not dispense if any of the refrigerator doors are left open. • Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will
prevent them from properly dispensing. Check the ice bin for ice cubes clumping/ sticking together. If they are, break up the ice cubes to allow for proper operation. • Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup. • Press and hold the Lock button for three seconds to unlock the control panel and dispenser. • It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not obstructed. Once the ice supply in the bin has been completely exhausted, it may take up to 90 minutes before additional ice is available, and
approximately 24 hours to completely refill the bin. • Replacing the water filter is recommended: Approximately every six months. When the water filter indicator turns on. When the water dispenser output decreases. When the ice cubes are smaller than normal. • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. If the
problem persists, it may be necessary to contact a plumber. • The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter. If the problem persists, it may be necessary to contact a plumber. • Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. • Press and hold the Lock button for three seconds to
unlock the control panel and dispenser. • The dispenser can be set for ice or water. Make certain that the control panel is set for the proper operation. Press the Water button on the control panel to dispense water. • Water will not dispense if any of the refrigerator doors are left
open. • After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. •
The tubing can kink when the refrigerator is moved during installation or cleaning. Resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks. • Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber. • Allow 24 hours after installation for the water storage tank to cool completely. • Depending on your specific model, the water storage capacity will range from approximately 20 to 30 oz. • If the dispenser has not been
used for several hours, the first glass dispensed may be warm. Discard the first 10oz. • Make sure that the refrigerator is connected to a cold water pipe. WARNING: Connecting the refrigerator to a hot water line may damage the icemaker. • A water filter may need to be installed to eliminate taste and odor problems. • Replacing the water filter is recommended: Approximately every six months. When the water filter indicator turns on. When the water dispenser output decreases. When the ice cubes are smaller than normal. • Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. • Rearrange food containers to clear the door and door shelves. • Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions. See the Operation section for more information. • Remove and replace the doors according to the Removing and Replacing Refrigerator Handles and Doors section. • See Door Alignment in the Refrigeration Installation section to level refrigerator. • Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning. • When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more
easily. • Refer to the Leveling and Door Alignment section. • It may be necessary to add shims under the leveling legs or rollers to complete installation. • The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician. • Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter may need to be replaced. See the Replacing the Air Filter section for replacement instructions. • Make sure that the refrigerator is not located near a fire source, such as a fireplace, chimney or candle. • Normal Operation • Normal Operation • Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door Alignment section. •
Normal Operation • Normal Operation • Normal Operation • Normal Operation • Normal Operation • Normal Operation • To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet. • Normal Operation • Normal Operation • Delete your home Wi-Fi network and begin the registration process again. • If you are connecting to an iPhone, the password to connect to the module in the refrigerator is the last 4 characters of the network name, repeated twice. • Turn off the Mobile data on your smartphone
before registering the appliance. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer. • If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater. What temperature should I set my LG refrigerator and freezer at?The recommended temperature settings are 37° Fahrenheit for the refrigerator, and 0° Fahrenheit for the freezer. If additional cooling is required, lower the temperature a few degrees. Unplug the refrigerator or turn off the circuit breaker for at least 10 seconds.
How do I reset my LG French door refrigerator?Try unplugging the unit or trip the circuit breaker for 30 seconds to RESET THE REFRIGERATOR. You should hear the compressor kick back on and the unit will stabilize and start cooling within 24 hours.
How do I increase the cooling on my LG refrigerator?② Give some space around the refrigerator for good ventilation.. Adjust Temp. ① If the Freezer Air Flow is set at minimum, food can melt. ... . Check Ref. ① If doors are not closed properly, cool air will flow out and warm air will flow in, which may cause weak refrigeration. ... . Check Food. ... . Check surrounding. ... . Others.. |