Can you cancel a credit card before activating it

When you don’t activate your new credit card, you still have an account—and it can impact your credit score. Here’s what you need to know about credit card activation before you apply for your next credit card.

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Yes, you can cancel a Credit One card before activating it. To cancel a Credit One credit card, before or after activating it, either call customer service at (877) 825-3242 or mail a written request to:

Credit One Bank
General Correspondence
P.O. Box 98873
Las Vegas, NV 89193-8873

Mailed requests take longer to process, and if you cancel by phone, the customer service rep may offer reduced fees or a lower interest rate as an incentive for you to keep the card.

What you should know before cancelling a Credit One credit card

You should be aware that if you don’t activate your card within 14 days after you receive it, Credit One will automatically close the new account. Similarly, once you’re approved for a card, Credit One will report the new account to the major credit bureaus, regardless of whether you activate the card. So if you cancel a Credit One card before activating, the closed account will still appear on your credit report.

Finally, if you cancel your Credit One card before you activate it, you won’t be charged an annual fee, if one applies. You could still cancel and get a full refund after you activate the card, though, as long as you have not made a purchase on the account.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations.

Sometimes a credit card is no longer the right fit and it’s time to consider canceling it. It may be because life circumstances change, card benefits change or any number of other reasons. If you’re thinking about canceling a card, you should consider whether it will impact your credit or if there’s a better option, like downgrading or product-changing to a different credit card. If you’re still sure you want to cancel your card, there are a few steps to follow to do it the best way.

When To Cancel a Credit Card

For some, canceling a credit card may end up being a relief. Beyond a celebration following digging yourself out of credit card debt, there are a variety of other reasons to cancel a card. Not using a card, wanting to reduce the number of cards you have, not wanting to pay hefty annual fees or switching brand loyalty from one hotel or airline to another are all great reasons to close a credit card account.

Whatever your reason may be, you’ll likely wonder what will happen when you take this step. Will it hurt your credit? When do you have to pay your balance? We’ll look at some of the reasons you might cancel a card and things you need to consider before, during and after the cancellation process.

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What Happens When You Close A Credit Card?

When you close a credit card, you’ll no longer be able to use it. You’re still responsible for making payments on the outstanding balance of the card. Depending on the type of rewards earned from the card, you may lose access to them. It’s important to consider your rewards before closing an account.

Similarly, closing a credit card can impact your credit score. You should understand how your credit score can be impacted before you close a card to avoid any unintended consequences.

Consider If You Really Want To Cancel Your Credit Card

Even if it’s a card you’re not regularly using, there may be some reasons to keep a card open. If the card has an annual fee and the benefits don’t justify said fee, it doesn’t make sense to keep the card.

If this sounds like a situation you’re in, you have a couple of options. The first is to call the credit card company to see if it will offer you a retention offer. It costs banks and credit card companies a lot of money to attract new customers, so these entities are often willing to incentivize current customers to stay. If you call and say that you’re planning to cancel, it’s possible that you’ll be offered an annual fee refund or a statement credit, bonus miles or points or some combination to keep your card open. It may require spending a certain amount of money within a specified time period, similar to earning a welcome bonus. You’ll have to decide if the offer made (if an offer is made) is worth your while.

Another option is to downgrade your credit card to another card without an annual fee from the same issuer. This allows you to keep the account and credit line open without having to pay. Different banks have different rules and not all permit doing this—most banks have requirements about when a card can be changed and which cards it can be changed to.

Also keep in mind that if you keep a card open but never use it, the credit card company may choose to cancel the card. To avoid this, consider putting a small charge on the card periodically.

Does Canceling a Credit Card Hurt Your Credit?

Many specialists advise against closing a credit card because there’s a risk it will negatively impact your credit score. This risk exists even if your balance is zero on the credit card you want to close.

Credit Utilization

Closing a credit card can trigger an unintentional increase in credit utilization. Credit utilization—or the percentage of your credit limit you’ve used—is a major factor that influences 30% of your FICO Score.

How is this possible? Say for instance you have a credit card with a $1,000 limit and a $1,000 balance. Your second credit card, the one you’d like to close, has the same $1,000 limit, but a $0 balance. With both of these cards, your credit utilization is 50%. However, if you close the second card, your credit utilization will rise to 100%—a major factor for credit score calculations.

You can calculate your overall credit utilization by dividing your total credit balances by the total of all of your credit limits. If you cancel one of your credit cards, you will have a lower amount of total credit available. If you’re carrying a balance on any of your other credit cards, this will increase your credit utilization rate. If your utilization is too high, you will likely see a negative impact on your credit score.

Credit Card Payment History

Your credit card payment history matters and it won’t be erased once you close your account. Late payments or other older issues won’t go away; the account will read, “closed” on your credit report—not disappear entirely.

Amounts Owed

Your balance is important when closing a credit card. It doesn’t only matter how much you owe on the credit card you’re trying to close—the amount you owe overall is what matters.

Length of Credit History

Try to keep the oldest credit card account you have open. The longer an account has been open, the better it is for your credit score. Sure, if the terms are no longer favorable and you can’t afford the fees, closing the card might be a better option. But even then, it may be worth trying to talk to your credit card provider to see if they can give you a better deal that will help you keep the card. If you downgrade to a card without an annual fee, you will keep the same account history.

New Credit

Closing accounts too quickly after opening an account isn’t always a great option. Closing an account too quickly can indicate risk to lenders and negatively impact a credit score or the likelihood another lender will work with you. This is especially true if you’re young and have a short credit history.

Credit Mix

Credit mix refers to the types of credit accounts you have: credit cards, mortgages, car loans, etc. Closing a credit card account can impact your credit mix. You should thoroughly consider whether closing your card is the best option.

Reasons To Cancel a Credit Card

Everywhere there are cons, there are pros. Several circumstances justify canceling a card despite the risk to credit.

Separation or Divorce

If you have a joint account with a spouse, it is generally best to close the account as soon as separation begins. While that account exists, you’ll still be liable for any charges on your credit card.

An angry ex who runs up excessive charges and takes off can mean a major bill for the unexpecting divorcee. Even if a separation is amicable, small daily charges can still be made without malice and both parties still share responsibility.

High Annual Fees

No one appreciates high annual fees. While there are instances where the benefits outweigh the costs, it’s common to find yourself paying an annual fee and not using the benefits at all. In these cases, it may be best to close the card.

Before you do this, call your credit card provider and talk about the fees. The issuer may be willing to waive them, especially if you mention you’re considering canceling your account. It also may be possible to downgrade to a lower- or no annual fee version of the card.

Too Much Temptation

Temptation to spend money we don’t have is a dangerous problem for many of us. Sometimes closing an account makes more sense than tempting ourselves to spend money we don’t have.

Before deciding to close an account and potentially impact your credit, it may be worth trying to solve a spending problem another way. You could, for instance, leave the card at home when you know you’re going shopping. Alternatively, you can ask someone else, like a spouse or trusted relative, to keep the card for you and only provide it to you for necessary purchases.

Consider Moving the Credit Line to Another Card

If you have concerns about your credit utilization, one option you have is to move your credit line from your to-be-canceled card to another card with the same bank.

For instance, if you want to cancel your Chase Freedom Flex℠ that has a $15,000 credit limit and you also have a Chase Sapphire Preferred® Card with a $5,000 limit, you can request that Chase move the credit line from your Sapphire Preferred to your Freedom Flex. If you move $4,000 of your limit, you would end up with a $19,000 limit on your Freedom Flex and a minimal impact on your overall credit utilization, plus save the annual fee upon closing the Sapphire Preferred card.

Stop Using The Card Before Canceling

Don’t forget to stop using the card before canceling it and ideally, allow the statement to close. You’ve earned rewards on the total amount you’ve spent, so make sure and collect them before you cancel the card. Most issuers cancel rewards balances upon account closing or shortly thereafter, though exact details vary by type of rewards earned.

Pay Off Your Balance in Full

Before canceling your credit card, pay your balance in full.

If your card has an annual fee, there’s generally no reason to cancel early. Instead, wait until the annual fee posts to your card’s account or just before. Most banks and credit card companies have a grace period of at least 30 days where you can cancel the card and still get the annual fee refunded. Operating this way, you have the option to call for a possible retention offer after your annual fee posts.

If you do have a zero balance on the card and end up getting your annual fee refunded, you may end up with a negative balance. If this happens, the credit card company will send you a check in the mail. Make sure to make a note of it and follow up to make sure you receive a refund check.

Let Authorized Users Know

If you have authorized users or employee cards on a business credit card, notify those cardholders that you plan to close the account. Collect the cards or instruct the authorized users to dispose of the cards.

Cancel Recurring Payments

Make sure to review previous statements and check for recurring charges. You should contact those companies and make sure to transfer the charges over to another credit card. Being proactive about recurring charges will make sure you’re not stuck in a situation where you face a service outage due to non-payment.

Check the Timing on Your Card Benefits

Another thing you should check before canceling your card is the timing of any card-specific rewards or benefits. If you have a card with a relatively simple earning structure, like the Citi® Double Cash Card* or the Chase Freedom Unlimited®, there’s not much to do. However, some other cards have time-sensitive rewards that you’ll want to consider before closing. For example:

• Many hotel credit cards like the Marriott Bonvoy Boundless® Credit Card offer a free night on your account anniversary. Check when that free night gets posted into your hotel rewards account to see when it might make sense to cancel the card.
• Other cards, like the Southwest Rapid Rewards® Priority Credit Card offer points on your cardmember anniversary.
• Some cards offer bonus points in certain categories each quarter, up to a certain limit. If you’re in a quarter where you have a relatively easy path to maximizing your bonus, consider holding off on canceling until you’ve maxed out your bonus.
• Many credit cards offer travel benefits like free checked bags, airport lounge access, or a better boarding order. If you have a trip coming up where you might take advantage of those benefits, consider holding off on canceling until after your trip.

Figure Out If You’ll Lose Your Rewards

Generally, credit card rewards come in two flavors: branded and not. If your card earns hotel points or airline miles, your miles and points are deposited directly in your hotel or airline account when they are earned. In this case, canceling the card will not have any impact on your hotel or airline rewards account. So if your card is a co-branded hotel or airline card, you can often cancel without worrying about losing your rewards. If you are not regularly earning points or miles through a credit card, you will want to loop up the airline or hotel program’s points expiration policy to make sure you have activity on your account often enough to keep your points from expiring.

On the other hand, if your card earns cash-back rewards or bank-specific points like Chase Ultimate Rewards®, you may lose your rewards if you cancel your card. Make sure to either use up your rewards or transfer them to a different card or partner before canceling your card when this is the case.

How To Cancel a Credit Card in 6 Steps

Once you decide to cancel a credit card, here’s how you can shut it down:

1. Start by redeeming any unused rewards before canceling.
2. Pay off or down all of your credit accounts—not just that of the account you’re canceling. Canceling a credit card with a $0 balance can still hurt your score if your balance is positive on other cards because your credit utilization will increase.
3. Call your credit card issuer (or check online) to confirm your balance is $0.
4. Contact your credit card issuer to cancel your account. Request a written confirmation that your balance is $0 before closing.
5. Thirty to 45 days after cancellation, check your credit report. You want to see a report that the account was closed by the cardholder and that the balance is $0.
6. If there are any issues, open a dispute with the credit bureaus.

Dispose of the Credit Card and Update Your Records

Once a card is closed, dispose of it. Get out your scissors (or tin snips if you have a metal card!) and cut up your card. You should also update your records with the cancellation date. This is important because many cards have a fine print negating eligibility for welcome bonuses for those who’ve opened or closed an account within the past 24 to 48 months. Knowing your card cancellation date can help you want to apply for the same or another card again in the future.

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Bottom Line

While there are many reasons to keep credit cards open for their rewards or benefits, regular maintenance of your credit card portfolio is essential. It doesn’t make sense to pay annual fees for cards when you no longer receive benefits to justify the cost. Be careful to keep your credit card portfolio as healthy as it can be when canceling: canceling a card can harm your credit in a number of ways you need to be ready for when it comes time to shut an account down.

FAQ

Is it bad to close a credit card?

Closing a credit card can have a negative impact on your credit score, but there are ways to minimize this risk. Make sure your balance on all credit card accounts is zero, if possible. Also, avoid closing your oldest card. Close cards that are absolutely not worth it anymore.

What happens if I cancel a credit card with a balance?

Your balance won’t disappear. You’ll still have to pay monthly interest on the balance. The risk of a negative impact on your credit score also increases. In short: do your best to close a card with a zero balance.

How can I cancel a credit card application?

If your application hasn’t been approved yet, call your provider’s customer service and ask them to cancel the application. You’ll need to act quickly: In some cases, it only takes minutes for an application to be approved as most of the processes are automated. Once you’re approved, an inquiry on your credit report has already begun so canceling it won’t help stop this process and its impact on your credit score.

How to cancel a pending transaction on a credit card?

Pending transactions can’t be canceled by your bank or credit card provider until they’ve been finalized. If you’ve made an accidental purchase, the safest thing to do is call the merchant and ask them to cancel the transaction. If you’ve missed your opportunity to do this, or if the merchant refuses, you can try opening a dispute. Finally, if you don’t recognize the transactions, call your credit card provider and let them know you suspect fraud. They will likely freeze the card and guide you through the next steps.

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