General Inquiries
1-312-653-6000
Blue Cross and Blue Shield of Illinois
300 E. Randolph Street
Chicago, IL 60601-5099
FEP Service
4002 Loop 322
Abilene, TX 79602
Claims/Customer Service
Blue Cross and Blue Shield of Illinois
P.O. Box 805107
Chicago, IL 60680-3625
Disease/Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
In an effort to streamline provider inquiries and improve administrative processes, the Blue Cross and Blue Shield of Illinois (BCBSIL) Network Operations team is retiring the following phone number/voicemail and email address: 312-653-6555,
. October 2021
This phone number/voicemail will be deactivated this month and the email address deactivation is slated for December 2021. We encourage you to visit our Provider website for the most up-to-date information. To help ensure a seamless transition, a sampling of commonly asked questions is included below.
How do I obtain a fee schedule?
Refer to our Fee Schedule page for a quick overview. (There’s an online Fee Schedule Listing tool that may be accessed via the Availity® Provider Portal. Or, refer to the Forms page and use the appropriate form under the Fee Schedule category to fax or mail your request.)
How do I apply for Electronic Funds Transfer (EFT)?
You can enroll online for EFT via the Availity Provider Portal. Visit our Claim Payment and Remittance page for details. If you
have questions, email our Electronic Commerce Services team.
How do I obtain my 1099 form?
Email your request to our 1099 Inquiries team.
How do I add a provider to my group?
If you need to add a provider to your current contracted group, complete our online
Provider Onboarding Form to initiate the process.
How do I check the status of my application?
To check the status of your Provider Onboarding Form application, use our online Case Status Checker. Enter the case number received in your confirmation email.
How do I request
corrections to my provider demographic information?
If you need to change existing demographic information [e.g., legal name; National Provider Identifier (NPI)/Tax ID; physical address(s), phone/fax number, email, hours of operation, etc.], complete our online Demographic Change Form.
How do I update my facility office address?
Request this change
using our online Demographic Change Form.
How do I terminate a provider from my group?
Request this change using our online Demographic Change Form.
How do I terminate my contract?
Request this change using our online
Demographic Change Form; include a copy of the termination letter.
How do I join the commercial HMO network?
BCBSIL doesn’t contract directly with providers for our HMO products. Providers who would like to participate in our HMO network must contact a BCBSIL contracting HMO Medical Group or Independent Practice Association (IPA) in their area. Refer to the
Contracting page on our website for more information, including a link to View HMO Medical Group/IPA listing.
How do I contract for a dentist?
Email Provider Support to request a contract.
How
do I request a roster of my providers?
Email our Provider Roster Requests team to request a current update roster; include your group name, NPI and Tax ID.
Whom do I contact if I have Provider Network Consultant (PNC) assignment questions, provider data/loading or onboarding form issues?
Information on
PNC assignments is available on our website. If you have questions about these assignments, or if you’re having issues with our online provider onboarding or demographic change request forms, email Provider Relations; include all pertinent information.
Whom do I contact for help with claims issues?
Call Provider Customer Services using the number specific to your network inquiry.
- Commercial: 800-972-8088
- Government Programs:
- Blue Cross Community Health PlansSM (BCCHPSM) – 877-860-2837
- Blue Cross Community MMAI (Medicare-Medicaid Plan)SM – 877-723-7702
- Blue Cross Medicare AdvantageSM – 877-774-8592
This article is not applicable for HMO.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as AIM or Availity.