Provider Services
If you have questions or need assistance, please contact your Provider Relations representative or contact Provider Services:
If you have questions:
Phone:
1-844-396-2330
Email:
Fraud, Waste and Abuse Referrals
Fraud, waste and abuse referrals can be made through the following avenues:
Medicare/Medicaid Fraud Hotline:
1-866-847-8247
Email us
Compliance and Ethics Hotline:
1-877-660-7890
Member Fraud, Waste and Abuse:
1-800-600-4441
Receive email from Anthem
Anthem is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield Healthcare Solutions self-service tools? Please use Availity for inquiries like payment
disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal. For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.Email a Provider Experience associate
Provider tools & resources
- Log in to Availity
- Learn about Availity
- Precertification Lookup Tool
- Precertification Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Provider Manuals and Guides
- Referrals
- Forms
- Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)
Interested in becoming a provider in our network?
We look forward to working with you to provide quality services to our members.
© 2005 - 2022 copyright of Anthem Insurance Companies, Inc. Serving Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, Ohio, Virginia (excluding the Northern Virginia suburbs of Washington, D.C.), and Wisconsin.
Sydney Care is offered through an arrangement with Carelon Digital Platforms, Inc. Sydney Health and Sydney Care are service marks of Carelon Digital Platforms, Inc., © 2022
©2022 Empire
Contact Anthem HealthKeepers Plus Provider Services to reach staff in any of the following departments: Interpreter services are available over the phone or through telehealth. In
person interpretation services are available on a case by case basis and must be prior authorized. Requests can be scheduled up to one month in advance and no less than five days before a routine visit, or 24 hours prior to rendering acute care services.Provider Services
Anthem HealthKeepers Plus
Phone:
800-901-0020
(TTY/TDD: 711)
Fax:
866-408-7087
Anthem CCC Plus
Phone:
855-323-4687
(TTY/TDD: 711)
Fax:
866-408-7087
- What is the Anthem CCC Plus program?
Receive email from HealthKeepers, Inc
HealthKeepers, Inc sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.
Did you know that most questions and issues can be resolved by using the Anthem HealthKeepers Plus self-service tools? Please use Availity
for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthkeepers, Inc. associate from within the Availity Portal. For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.Email a Provider Experience associate
Other contacts
Case/Utilization Management
Phone:
844-533-1994
IngenioRx (Pharmacy)
Phone:
833-253-4452
Long-term Services and Supports (LTSS)
Provider tools & resources
- Log in to Availity
- Learn About Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Policies, Guidelines & Manuals
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)
Interested in becoming a provider in our network?
We look forward to working with you to provide quality service for our members.