America best value inn st cloud mn

Located off Highway 10, this motel is 2.4 miles from Saint Cloud State University. The pet-friendly property offers an indoor pool with hot tub. Guest rooms offer free WiFi. A cable TV and a coffee maker are provided in every room at Americas Best Value Inn and Suites St. Cloud. The simply styled rooms also include a clock radio. Americas Best Value Inn and Suites St. Cloud offers an on-site fitness center. Concierge service is also available. This motel is 1.5 miles from downtown Saint Cloud. The Natural History Museum and Atwood Gallery are 5 miles away.
The very first thing I noticed after booking at this hotel was that no one answers the phone until you make more than 15 calls. When I arrived at this facility is was at night, and as soon as I walked in, I decided to go back to my car fearing for my safety and ready to return the hotel. The door in the inside that connects to other rooms was trying to get broken into. The room wasn’t clean at all. The sheets were dirty, with food and bugs by the pillows. On the bed, it looked like someone had been laying there just before I opened the door which made me nervous. TV was on and the frames of mirrors and wall pictures were broken with holes where you could find small bags that had been hiding there. I walked outside and these two suspicious guys wouldn’t stop looking at me and where I was walking to. As I’m waiting in my car to find another hotel, I witnessed drug activity happening outside. The people involved were making it clear that I could get in trouble by just being there. I walked inside again to ask for my money and was told they couldn’t do anything until manager was back which would be next morning from 7-3. Mind you I was visiting st could for school purposes with no phone access until after 3 and sometime from 11-12 when break time. I called constantly the Monday of and today (Tuesday) between the hours of 11-12 but no one picked up the phone which I knew was an issue already. However, both days, when I called after 3, my phone calls would get answered but no manag
Cons:Pool was closed because it was too dirty, door to outside was out of order, TV in room and in breakfast area did not work, free breakfast offerings were very limited, carpets throughout the hotel were filthy, bed was very hard, ice machine was out of order, soda machine was empty...
Everything I didn’t like. At checkin I was given a room on 2nd floor and with my health issues and no elevator to use I asked for a room on 1st floor and got denied was told there wasn’t any room left on 1st floor. And the parking lot wasn’t that full. I asked for a extra pillow was told they do t have any. The pillows I was given 1was flat and the other one not as flat but both were small and old and cotton and no support. I felt the springs on the mattress. When laying in bed my head felt slanted. There was a old vent in the room that was full of dust inside vent. When I got there the window was open towards the tops closed towards bottom so it was off balance. As late as 1. Am I had to hear a lot of door slamming when I mentioned it to a staff member I was told nothing they could go as people come and go all night. That’s Bull.

Carolin

0

6/10 Okay

Anna

Traveled with partner

Dec 6, 2022

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

The room was okay, the heater wasnt working properly, (temp outside was 2°F) so it was chilly. The worst thing though, housekeeping barged into my room 45minutes before check out!!!! Good thing my bf and I were just putting our clothes back on..... RUDE!

Anna

Stayed 1 night in Dec 2022

0

10/10 Excellent

Grant

Nov 11, 2022

Liked: Staff & service

Several motels and hotels in the immediate area, so I'd guess margins might be strained. Too, my stay comes not so long after government shut down travel to slow COVID-19, so full recovery may not yet be achieved.

Grant

Stayed 1 night in Nov 2022

0

2/10 Terrible

Kels

Traveled with family and small children

Sep 27, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

DISGUSTING INSIDE AND OUT. boarded up doors and sections of the building. Only the main door worked. Druggies everywhere. The room smelled terrible. People smoking in hallways. Awful experience.

Kels

Stayed 1 night in Sep 2022

0

2/10 Terrible

Martha

Business traveler

Sep 14, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The very first thing I noticed after booking at this hotel was that no one answers the phone until you make more than 15 calls. When I arrived at this facility is was at night, and as soon as I walked in, I decided to go back to my car fearing for my safety and ready to return the hotel. The door in the inside that connects to other rooms was trying to get broken into. The room wasn’t clean at all. The sheets were dirty, with food and bugs by the pillows. On the bed, it looked like someone had been laying there just before I opened the door which made me nervous. TV was on and the frames of mirrors and wall pictures were broken with holes where you could find small bags that had been hiding there. I walked outside and these two suspicious guys wouldn’t stop looking at me and where I was walking to. As I’m waiting in my car to find another hotel, I witnessed drug activity happening outside. The people involved were making it clear that I could get in trouble by just being there. I walked inside again to ask for my money and was told they couldn’t do anything until manager was back which would be next morning from 7-3. Mind you I was visiting st could for school purposes with no phone access until after 3 and sometime from 11-12 when break time. I called constantly the Monday of and today (Tuesday) between the hours of 11-12 but no one picked up the phone which I knew was an issue already. However, both days, when I called after 3, my phone calls would get answered but no manag

Martha

Stayed 2 nights in Sep 2022

0

4/10 Poor

Thomas

Sep 12, 2022

Disliked: Cleanliness, amenities, property conditions & facilities

Thomas

Stayed 1 night in Sep 2022

0

2/10 Terrible

Verified traveler

Sep 11, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here find something better.

The web site of this hotel has changed since the last time we were there. Sure has gone downhill in 3 years. No more free breakfast like the discription shows pictures of. Very disappointed and the restaurant is now a church. The neighborhood is now not the greatest for walking around. Hot tub was empty. Floors in the room were damp. Not worth the cheap price. Room smells funny. Looks like long term cheap renters. Non of the doors lock to the outside of the building.

Verified traveler

Stayed 2 nights in Sep 2022

0

2/10 Terrible

Iann

Sep 10, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Iann

Stayed 1 night in Sep 2022

0

2/10 Terrible

Della R

Traveled with family

Aug 29, 2022

Disliked: Staff & service, property conditions & facilities

Don’t stay here

Manager pounded on our doors like there was a fire emergency, just to see if we would be leaving by 11. She was rude when I said something to her, then,10” into our drive realized we had forgotten some things in our excited rush to leave. We had to turn around & go back to recover then. The neighborhood seemed sketchy, worst Hotels.com venue I’ve had & have been with you for 5+ years. Very disappointing.